Introducing the Arkivum Solution

Click on the '+' icons below to find out more about the range of features within the Arkivum solution, including guided demos showcasing how our system works.

The Arkivum digital preservation solution

Click on the links below to find out more about various features of the Arkivum solution.

  • Managed ingest process
  • Safeguarding
  • Digital preservation
  • Search capability
  • Access management.

Public access module via AtoM

AtoM server setup and hosted by Arkivum in AWS​.

Professional services are available for training, catalogue migrations, and customisation of look and feel​.

Integrated with the Arkivum solution to allow automated upload of DIPs to AtoM​:

  • Hierarchical ISAD(G) archival descriptions​
  • Digital Objects that have been normalized into access formats​

Customer Onboarding

Arkivum’s customer onboarding eases the process for sponsors looking to outsource their digital archiving and preservation.

We know that onboarding a new supplier can be a costly and resource-heavy experience; that’s why we validate every release of our software which is then verified by an external third party. We then provide all new customers with a complete validation pack (see QMS and validation section for more detail).

Throughout the onboarding process, we are committed to reducing the level of customer effort and resource required, so we can focus on securing their data within the archive as quickly as possible.

Customer Support

Support is Arkivum’s primary customer service and available to all customers with an Arkivum subscription.

Arkivum’s Support service ensures customers realise the full benefits of the Arkivum solution by making Arkivum consultants available to assist customers with the solution and their archiving needs. To ensure timely responses and fast resolution to customer requests, Arkivum categorises support services in levels that ensures each support request benefits from solutions to previous requests:

  • Level 1 Support – includes previous responses to support tickets, product assistance, checking against reported problems, issuing corrective actions to known problems or `hand-off' of unresolved problems to Level 2 Support.
  • Level 2 Support – includes the recreation and resolution/workaround of reported problems where possible. Raising of product bugs and `hand-off' of ongoing and/or unresolved problems to Level 3 Support.
  • Level 3 Support – means the resolution of product problems that have not been solved by Level 1 Support or Level 2 Support by submission of product bugs as candidates for resolution in a maintenance release.
Next Page

Privacy Policy

Arkivum Limited is registered in England and Wales, company number 7530353 Registered Office: Arkivum, 85 Great Portland Street, First Floor, London W1W 7LT. United Kingdom.